Terms of service
Effective 13 September 2026 · Version 1.0
Plain-language terms. By using Because you agree to them; if you do not, please do not use the service.
1. The service
Because (askbecause.com and the Because apps) is provided by Zoro Solutions LLC, Gilroy, California ("we"). You ask a question; Because returns a short answer, the reason behind it, sometimes a common misconception, and on request a list of sources. Answers are generated by an artificial-intelligence model.
2. Answers can be wrong — and are not advice
We work hard on accuracy: rules on tone and honesty, a growing library of test questions, source checks, and your thumbs-up and thumbs-down. Even so, an AI-generated answer can be incomplete, out of date or wrong. Because is general knowledge for curious people. It is not medical, legal, financial, tax or other professional advice, and no answer creates a professional relationship. For decisions about your health, your money or your legal situation, talk to a qualified professional. Because does not follow current events and will say so when a question depends on them.
In an emergency, contact your local emergency number, not Because.
3. Accounts
You can use Because without an account. An account (Google, Apple, or a code sent to your email) lets you have more answers a day, keep saved answers on all your devices and subscribe to a plan. You must be at least 16, keep your sign-in method secure, and use the account only yourself. You can delete your account at any time from the Account screen; this permanently removes your data as described in the privacy policy.
4. Free use and daily limits
Guests get a small number of answers to try Because, then a daily allowance; free accounts get a larger daily allowance. Limits reset at midnight in your local time. We may adjust the free limits, add protection against automated use (for example a per-network cap), and suspend accounts or devices that abuse the service.
5. Subscriptions
- Plans. Premium, Plus and Ultra are described on the pricing page, which forms part of these terms. Each plan gives a daily allowance of answers and a level of model quality; "unlimited" is never promised, and the top model is subject to a daily cap after which answers continue on the standard model.
- Billing. On the web, subscriptions are billed by card through Stripe, monthly or yearly in advance, and renew automatically until cancelled. In the iPhone and Android apps, subscriptions are bought through Apple's App Store or Google Play, and their terms, prices and refund rules apply to those purchases.
- Cancelling. Cancel any time from the Account screen (Manage subscription). Your plan stays active until the end of the period you have paid for; it is not renewed after that. No partial refunds for unused days, except as set out below.
- Right of withdrawal (EU/EEA and UK consumers). You may withdraw from a purchase within 14 days by writing to [email protected]. Because the service starts immediately at your request, we may deduct an amount proportionate to what you used before withdrawing.
- Price changes. We will tell you by email at least 30 days before a price change takes effect; if you do not agree, cancel before the change and you pay nothing more.
- Failed payments. If a renewal payment fails we retry for a short period; if it still fails your plan returns to the free tier.
6. Acceptable use
Do not use Because to break the law, to harass or harm anyone, to extract the underlying model or prompts, to overload or probe the service, or with automated tools beyond ordinary personal use. Do not share your account. We may limit or end access for misuse.
7. Content and ownership
You own your questions. You may use the answers you receive for any personal, non-commercial purpose; you may also quote them elsewhere as long as you make clear they came from an AI service. Because, its name, design and software belong to Zoro Solutions LLC. Sources link to third-party websites we do not control.
8. Availability
We aim for Because to be available all the time but do not guarantee it. Features may change; we will not remove a paid feature during a period you have paid for without a proportionate refund.
9. Liability
To the fullest extent permitted by law, Because is provided "as is". We are not liable for decisions you make based on an answer, for indirect or consequential loss, or for loss of data on your own device. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, and nothing removes the statutory rights of consumers in the EU, UK or elsewhere.
10. Changes to these terms
We may update these terms. For material changes we will show a notice in the app or email account holders at least 14 days in advance. Continued use after that date means you accept the new terms.
11. Law and disputes
These terms are governed by the laws of the State of California, USA, without prejudice to mandatory consumer-protection rules of the country where you live. If we cannot resolve a dispute by talking (please try [email protected] first), courts in Santa Clara County, California have jurisdiction, except that EU and UK consumers may also bring claims in their home country. EU consumers can use the European Commission's online dispute resolution platform.
12. Contact
Zoro Solutions LLC · Gilroy, California, USA · [email protected]